Shipping Info

IMPORTANT INFORMATION - PLEASE NOTE:

1. Please leave sufficient details about your shipping address to ensure smooth delivery, it would be better if your shipping address can be accurate to the Apt/unit number. A correct email is mandatory for receiving order confirmation and shipping notification. The phone number is required for being contacted by delivery man if necessary.

2. Please note that we are not responsible for unsuccessful deliveries caused by wrong/insufficient/incomplete shipping address, wrong post/zip code, etc. Non-delivery or extra shipping costs due to personal reasons will not be taken by us.

4. Please note that our shipping service providers will only accept shipments to a valid street address. We do not deliver to P.O. Boxes or shipping to outlying territories or remote areas & islands, Military Addresses(APO/FPO).


Delivery within Austria

Parcel up to 2 kg - EUR 10.90
Parcel up to 4 kg - EUR 12.90
Parcel from 4 kg - on demand
Shipping with Post Express

Please note that there is a packaging charge of EUR 1.90 per parcel.

Shipping time: 1-2 business days from shipping date

International delivery

Prices for delivery by DHL, excluding product prices.
All prices are quoted in Euro and include VAT for sales.

EU
1-4 business days after dispatch date
NON-EU
1-5 business days after dispatch date
USA
2-7 business days after dispatch date
OTHER
2-7 business days after dispatch date

Working days are Monday to Friday excluding national holidays and Saturday and Sunday.


Forwarding and shipment modalities for gift vouchers:

Gift vouchers for delivery within Austria will be sent by Post Express, international delivery will be handled by DHL. No additional shipping and handling fee is charged when also other products from our assortment are ordered, which are sent to a single address.

Delivery might take up to 7 working days depending on the destination. The delivery takes place within the first and the last working day. Therefore we can not guarantee an exact delivery date. If requested, the dispatch may be scheduled for a later date.